Meet Our Founder, George Laszlo

George Laszlo

George Laszlo, P.Eng., M.A.Sc., ASQ Fellow, is an engineer by training and a manager by profession. He graduated from McGill University in Montreal with a Bachelor of Engineering degree in Honours Electrical Engineering in 1969, and he received a Master of Applied Science degree from the University of Toronto Institute for Aerospace Studies in 1971.

During his 40 year professional career, he has filled various management positions, from Senior Project Manager to General Manager, in manufacturing operations and IT environments in various industries such as aerospace, defence, consumer products and telecommunications. His main interests are the linkage of strategic planning with operational processes and the detailed business requirements necessary to achieve the improvement of process effectiveness and efficiency using optimum organisational and IT solutions.

George has maintained his ties with academia by lecturing on Quality Management and the Design of Experiments at Concordia University in Montreal since 1980. He is a member of the Order of Engineers of Quebec, as well as a Fellow of the American Society for Quality, serving as the Secretary of the Quality Management Division of that organisation. He is a frequent speaker at universities, industrial trade associations and international conferences on various subjects in the domain of quality and management, such as ISO, TQM, Quality Awards, Quality Cost, Benchmarking, Motivation and the Human Side of Enterprise, Project Management, and Strategic Planning. He has published numerous articles on various management topics, and he has been recognized for one of his published papers with the European best paper award in 1999.

Since 1977, George has been a member of the ISO/TC176 Technical Committee for the Standards Council of Canada and participated in various ISO subcommittees on audits, documentation, cost of quality, continuing education and training. He is a member of the Canadian General Standards Board committee that has been formed to facilitate the implementation of ISO 9000:2000.

Pictured (l-r): Back row Prof. Alan Brown (Australia), George Laszlo (Canada);Front row Prof. Douglas Hensler (USA), Dr. Palmira Lopez-Fresno (Spain), and Prof. Sam Ho (China).

Each year since 1990, he has been appointed by the Canadian Ministry of Industry and the National Quality Institute for the Canada Awards for Excellence in the Total Quality and Entrepreneurship categories. As one of the founding architects of the criteria, he has served in various capacities, including as lead examiner, a member of the pre-selection committee and the chairman of the adjudication process. As an Associate of the National Quality Institute, he is a seminar leader for training assessors and managers; he also conducts organisational assessments in both the private and public sectors, including gap analysis and the identification of improvement opportunities to reach the next level of excellence.

At the international level, George has been a key contributor to each International Conference on ISO and TQM since the inception of this annual event in 1996. He is also a founding member of the Board of Examiners for the Asia Pacific Business Excellence Standards.

Areas of Expertise

George’s conceptual knowledge and practical experience includes, but is not limited to:

  • Organizational strategies and leadership
  • World-class management frameworks
  • Program management and project management
  • Process management and process improvement
  • Risk management
  • Change management
  • Interactive facilitation of workshops
  • Individual coaching and mentoring
  • Quality management tools (activity-based costing, six sigma, performance metrics, skill sets, etc.)
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